STR Support Dashboard Access

Enter the internal rollout code to explore the short-term rental customer support analytics suite.

STR Support SLA Dashboard

Real-time view of guest communications, response cadences, and compliance trends.

Business hours: 9:00–17:00 UTC
SLA target: FRT <= 15m · Resolution <= 60m
Avg First Response
2.8 min
Avg Response (ART)
9.8 min
Avg Resolution
40.8 min
SLA Compliance
60.0%

3 of 5 tickets

Latency Distribution
Percentile breakdown for first response, average response, and resolution.
SLA Compliance Gauge
Combined adherence to first response and resolution targets.
60.0%

Tickets within both FRT and resolution targets.

Response by Channel
Average response times segmented by guest communication channel.
Response by Plan Tier
Monitoring concierge performance for premium owner programs.
Ticket SLA Detail
Minute-level view of current tickets after business-hour and partner-pause adjustments.
TicketChannelPlanFirst ResponseAverage ResponseResolutionStatus
TKT-1001ChatPremium3.0 min2.5 min11.0 min
resolved
TKT-1002EmailStandard5.0 min6.5 min17.0 min
resolved
TKT-1003AirbnbVIP Owner3.0 min3.0 min1.0 hr
resolved
TKT-1004WhatsAppPremium1.0 min1.0 minIn progress
open
TKT-1005VrboStandard2.0 min36.0 min1.3 hr
resolved